Shipping policy

Shipping Policy

Last updated: January 31, 2026

Thank you for shopping at Cat Playtime! We offer both digital and physical products with different delivery methods.

Digital Products - Instant Delivery

For digital products (games, apps, digital content):

  • ⚡ Instant delivery via email after payment confirmation
  • 📧 Download link sent to your email address within 5-15 minutes
  • ✅ No shipping charges for digital products
  • 🔄 Check your spam/junk folder if you don't receive the email
  • 📞 Contact us if you don't receive your download link within 1 hour

Important: Please ensure your email address is correct at checkout.

Physical Products - Shipping Information

For physical products (cat toys, grooming supplies, beds, furniture):

🕐 Delivery Time:

  • Orders are typically delivered within 8-15 business days
  • In some cases, due to logistics or customs, delivery may take up to 20 business days
  • Processing time: 1-3 business days before shipment
  • You will receive a tracking number via email once your order has shipped

📍 Shipping Locations:

We ship worldwide! Physical products may be fulfilled from:

  • 🇨🇳 China
  • 🇺🇸 United States
  • 🇪🇺 European Union warehouses

The shipping origin depends on product availability and your location to ensure fastest delivery.

💰 Shipping Cost:

  • 🆓 FREE SHIPPING on all orders worldwide
  • No minimum order required

📦 Tracking:

  • Tracking information is provided for all physical shipments
  • Track your order using the link sent to your email
  • Please allow 24-48 hours for tracking to update after shipment

🌍 International Orders:

  • Customs & Import Duties: International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the buyer's responsibility.
  • Customs Delays: We are not responsible for delays caused by customs clearance processes.

🚨 Shipping Issues:

Damaged or Incorrect Items:

  • If you receive damaged or incorrect items, please contact us immediately at info.catplaytime@gmail.com
  • Include photos of the damaged item and packaging
  • We will arrange a replacement or refund

Lost Packages:

  • If your tracking shows delivered but you haven't received your package, please contact your local postal service first
  • Contact us within 7 days and we'll help investigate

Undeliverable Packages:

  • Packages returned due to incorrect address or failed delivery attempts may incur reshipping fees
  • Please ensure your shipping address is accurate

📧 Contact Us:

If you have any questions about shipping, please contact us:

Email: info.catplaytime@gmail.com
Website: catplaytime.com

We typically respond within 24 hours (Monday-Friday).