Contact information
Contact Us
Have questions about products, orders, or delivery? We're here to help!
📧 Email:
info.catplaytime@gmail.com
We respond within 1-2 business days (Monday-Friday).
🌐 Website:
catplaytime.com
⏰ Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM (EET)
Saturday - Sunday: Closed
Email inquiries received outside business hours will be answered on the next business day.
💬 What We Can Help With:
- Product information and recommendations
- Order status and tracking
- Digital product delivery issues
- Shipping and delivery questions
- Returns and refunds
- Technical support for digital products
- General inquiries
📱 Digital Products Support:
If you haven't received your digital product download link:
- Check your spam/junk folder
- Verify the email address used at checkout
- Contact us at info.catplaytime@gmail.com with your order number
We'll resend your download link within 1 hour during business hours.
📦 Physical Products Support:
For shipping, tracking, or delivery issues with physical products, please include:
- Your order number
- Tracking number (if available)
- Description of the issue
- Photos (if applicable for damaged items)
We're committed to providing excellent customer service and will respond to all inquiries as quickly as possible!