Refund policy

RETURN AND REFUND POLICY Last updated: January 31, 2026 Thank you for shopping at Cat Playtime (catplaytime.com). --- PHYSICAL PRODUCTS We have a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be: - In the same condition that you received it - Unworn or unused - In its original packaging - With receipt or proof of purchase To start a return, contact us at info.catplaytime@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions on how to send your package back. Items sent back without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. REFUNDS (Physical Products) Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you'll be refunded to your original payment method within 5-10 business days. --- DIGITAL PRODUCTS All sales of digital products are FINAL. Due to the nature of digital goods, once the product has been delivered via email and the download link has been accessed, we cannot offer refunds or exchanges. By purchasing digital products, you acknowledge that: - Digital products are delivered instantly via email - Once delivered and accessed, the product cannot be "returned" - All sales are final and non-refundable DEFECTIVE DIGITAL PRODUCTS If you experience technical issues (broken links, corrupted files, or products that don't work as described), contact us at info.catplaytime@gmail.com within 7 days of purchase. We will provide a replacement or full refund if we cannot resolve the issue. --- EXCEPTIONS / NON-RETURNABLE ITEMS Certain items cannot be returned: - Perishable goods (food, flowers, plants) - Custom or personalized items - Personal care goods (beauty products) - Sale items or gift cards - Digital products (once accessed) --- DAMAGES AND ISSUES Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. --- CONTACT US For any return or refund questions: - Email: info.catplaytime@gmail.com - Website: catplaytime.com This policy applies to all products sold through our online store.